The accessories available together in the product packaging may vary per lot. It has been observed that some manufacturing companies from time to time may add or remove accessories depending on their current commercial policy. Due to the fact that the products are sealed we cannot know this in advance.
1.What are the necessary accompanying documents required to send my device to the Technical Department (Service)?
A copy of your Receipt - Invoice should be sent to us, as well as a report of the problem you are experiencing and the last action you took before the problem occurred (possible download or some setting)
2.I bought a defective device. Can I replace it?
Device problem when using it for the first time. When you buy a mobile device, you should not throw away your Purchase Receipt - Invoice, as it is a warranty, as well as the packaging box with all the included accessories/gels. An important condition is that there is no customer fault (misuse, oxidation, moisture, wear and tear).
3.What does the warranty cover?
The warranty covers defects subject to manufacturing defects and not defects caused by the fault of the customer. E.g. moisture, dropping the product, using the product in a wrong way.
4.What is a SIM card?
The SIM card (Subscriber Identity Modulecard) is a small plate that must be inserted into your mobile phone, which operates on a GSM network, after you become a customer of a mobile operator. It includes personal subscriber details, security information and memory for a specific number of personal phones. The card can be in 3 sizes depending on the mobile phone you have.
• Mini-SIM (25mmx 15mmx 0.76mm)
• Micro-SIM (15mmx 12mmx 0.76mm)
• Nano-SIM (12.3mm × 8.8mm × 0.67mm)
If you want to change sim card you must contact your provider.
- Where can I contact for repair/service of my device?
The official service for Nokia, Samsung, Huawei, LG, and Sony devices is undertaken by the company Arvato (Kifissou 31A at KTEL Kifissou on the 3rd floor, contact phone number 2105197500).
For Apple devices, the corresponding company is Infoquest (L. Kifisou 125 Renti, contact phone 2119991260) KAI 0080044145417. Also for Samsung devices you can contact Smartec (Feidippou 7 Haidari, contact phone 2105820000). Finally, for Sony devices you can also call 8011192000.
For LG mobiles you can also contact the Procordia company phone 2107777076 Crimea 7-9 or email [email protected]
- REPLACEMENT
In case of a defective device, a device replacement is accepted, within 7 days from the date of purchase, only if the device does not meet the specifications of the manufacturing company and under the following conditions:
1.In the event that any device purchased from our store is defective from the start, the DOA / DAP process applies.
- The DOA (Dead on Arrival) case refers to the case where the device was never put into operation due to a factory defect.
- The case of DAP (Dead After Purchase) refers to the case where the device stopped working due to some problem it presented itself, within 7 days.
2. Decisions regarding whether or not a device is covered by the DOA / DAP warranty are made by the official technical department of the respective manufacturer in Greece. Under no circumstances will the DOA / DAP procedure be recognized if there is no corresponding official written confirmation from the technical department of the official manufacturer. The time required to check each device depends solely on the technical department. Our company Gadget-Shop bears no responsibility for any delay in the control process.
3. Our company Gadget-Shop, under no circumstances replaces a defective product or refunds money, if there is no previous check and corresponding written official confirmation from the official manufacturer, that the DOA / DAP is in force.
The customer has the right to return the product only if it is returned sealed in perfect condition and within 14 days.
Refunds are not accepted, except where a mistake was made and the consumer is not responsible.
All our products are delivered sealed.
The selling price of the product is determined on the day of your order.
The shipping costs are borne by the Gadget Shop provided that it alone has chosen the method and company of transport. If the product does not present a problem based on the official finding of the agency (which is also provided to the customer) it will be returned and the customer will bear the costs of receiving and shipping the device.
WARRANTY
All our products meet European standards and are covered by the manufacturer's warranty.
All devices are covered by the warranty of the respective agency and in particular Apple have a 1 year warranty and all the others 2 years. So, depending on the device you have after 7 days, contact the respective representative directly (phone numbers and e-mail addresses are listed below)
- SAMSUNG 801117267864 and from a mobile phone 2106897691 www.samsung.gr
- SONY 80111810810 www.sony.gr
- LG ,NOKIA, HUAWEI, HTC 2105197500 www.arvato.com
- APPLE 2119991260 www.infoquest.gr, 0080044145417
LENOVO 2111984507 www.lenovo.gr
MOTOROLA ΣΕ CELLCOM ΕΠΕ 2109902582 2109952742 www.cellcom.gr
LG ΣΕ PROCORDIA 2107777076 www.procordia.gr
LG 80111200900 and from a mobile phone 2104800564
MICROSOFT 2111206500 and 8015003000
HTC 0080044127482
HUAWEI 2111988000
PLAYSTATION 0080044121496 - 21068516880 - 2106824564 - 2106850363 COMETRON ΗΛΕΚΤΡΟΝΙΚΗ (Β.ΓΕΩΡΓΙΟΥ 11 ΚΑΙ ΣΟΥΡΗ,ΧΑΛΑΝΔΡΙ)
If you do not agree with the above conditions, please do not open the package in case you have received it via courier and return it to us to give you your money back, otherwise the above applies.
